Returns

Something Not quite Right?

At Oh Nora, I genuinely care about each and every customer - your experience matters, and I want you to feel happy with your order (and hopefully laugh along the way). But if something’s gone wrong, I take it seriously and will always do my best to put it right.

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How to Make a Complaint

If you’re unhappy with your order or service, please get in touch as soon as possible by emailing:
hiyalove@oh-nora.co.uk or using the form below 📩
Include:

• Your full name

• Order number (if applicable)

• A description of the issue

• Any relevant photos, if possible.​

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What Happens Next

• I aim to acknowledge all complaints within 2 working days.

• I’ll review your message carefully and respond fully within 5 working days.

• If further investigation is needed (e.g. checking with couriers), I’ll keep you updated throughout this process.

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Resolutions

Depending on the issue, I may offer:

• A replacement item

• A refund or partial refund

• A personalised solution that works for you

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Please note: All items are printed in small batches, so slight variations can occur - but I’ll always try to make things right if something’s genuinely not met your expectations.

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Let’s Make Things Right...

Get in touch so we can turn that frown upside down.